New service for hearing and speech impaired callers

To help improve the reach of our helpline, people with hearing and/or speech difficulties will now be able to contact us using the Relay UK service.

Callers can download the Relay UK app to their mobile phone or tablet or use it via their textphone (Minicom or Uniphone) by adding 18001 before our helpline telephone number. There are no costs involved in using the service, you only have to pay your normal call charges.

If you use the service we’re keen to find out what you think about it. Let us have your feedback by emailing us at or completing our feedback form.

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Debbie Sadler