The Disclosure and Barring Service (DBS) have just launched a satisfaction survey to give their customers the opportunity to provide feedback on their services. Any feedback you give will be anonymised and kept confidential.
Our helpline receives contact from many people who have contacted the DBS. Sometimes they’re really pleased with the information they received, other times they’ve been frustrated by the service they’ve been given by the DBS. This can be particularly the case where people have raised concerns about their employer doing a potentially ineligible check.
That’s why we think it’s important that people with a criminal record get a chance to have their say.
So, if you’ve been in touch with them recently and the service was good, or if you have some feedback for them to improve in the future, then let them know.