Help us plan our future work

As a small charity rooted in the experiences of people with a criminal record, it’s really important that our work is shaped by the needs of the people that we exist to help. We are developing our plans for Unlock’s work in the next few years. We want to make sure that they reflect what […]

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New service for hearing and speech impaired callers

To help improve the reach of our helpline, people with hearing and/or speech difficulties will now be able to contact us using the Relay UK service. Callers can download the Relay UK app to their mobile phone or tablet or use it via their textphone (Minicom or Uniphone) by adding 18001 before our helpline telephone […]

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Recently left prison and claimed Universal Credit? What do you think to the DWP’s guidance?

Last year the Department for Work and Pensions created some new guidance to help people leaving prison understand how to claim Universal Credit. To look at how effective the guidance has been and to help the DWP improve future products, they’re looking for feedback. We wanted to share this across our networks, so that people […]

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Launch of #FairChecks – A fresh start for the criminal records system

Together with the charity Transform Justice, Unlock has launched the #FairCheck movement to help push for a fresh start for the criminal records system. Our outdated criminal records regime is holding hundreds of thousands of people back from participating fully in society. Even a minor criminal history can produce lifelong barriers to employment, volunteering, housing […]

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Moving on: The seven criminal record stages – leaving prison

This month we’ve written a further article for InsideTime ‘Through the Gate’ section which provides information on one of the seven criminal record stages – leaving prison. A copy of the article can be found below. Many people who contact our helpline are looking for answers to specific questions. However, some say “I’ve just been […]

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The helpline is closed over Christmas

Our helpline will be closed for the Christmas holidays from 4pm on Friday 20th December and will reopen at 10am on Thursday 2nd January 2020. Whilst we’re closed, you can drop us an email, text or WhatsApp message or write to us. Our contact details can be found here. We promise to respond to every […]

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Chance to respond to the DBS customer satisfaction survey

The Disclosure and Barring Service (DBS) have just launched a satisfaction survey to give their customers the opportunity to provide feedback on their services. Any feedback you give will be anonymised and kept confidential. Our helpline receives contact from many people who have contacted the DBS. Sometimes they’re really pleased with the information they received, […]

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We’re listening – Tell us what you think about our InformationHub site

Our InformationHub regularly receives over 1.3 million visitors each year and is considered to be the most comprehensive source of self-help information on a range of issues that a criminal record can affect. However, we’re always looking to improve it’s look and content. We’ve put together a survey as we’re keen to get input from […]

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Moving on: The impact of court orders

This month, we’ve written a further article for InsideTime ‘Through the Gate’ Section which provides information on how court orders can impact on the time it takes for your conviction to become spent. A copy of the article can be found below: In addition to your prison sentence, convictions for certain types of offences could […]

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