Debbie Sadler

About Debbie Sadler

Debbie is the Advice Manager at Unlock. All posts by Debbie on this site can be found here.

New service for hearing and speech impaired callers

To help improve the reach of our helpline, people with hearing and/or speech difficulties will now be able to contact us using the Relay UK service. Callers can download the Relay UK app to their mobile phone or tablet or use it via their textphone (Minicom or Uniphone) by adding 18001 before our helpline telephone […]

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Recently left prison and claimed Universal Credit? What do you think to the DWP’s guidance?

Last year the Department for Work and Pensions created some new guidance to help people leaving prison understand how to claim Universal Credit. To look at how effective the guidance has been and to help the DWP improve future products, they’re looking for feedback. We wanted to share this across our networks, so that people […]

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Moving on: The seven criminal record stages – leaving prison

This month we’ve written a further article for InsideTime ‘Through the Gate’ section which provides information on one of the seven criminal record stages – leaving prison. A copy of the article can be found below. Many people who contact our helpline are looking for answers to specific questions. However, some say “I’ve just been […]

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Monthly summary – December 2019

Welcome to our monthly summary for December 2019. This provides a summary of: the latest updates to our self-help information site for people with convictions recent posts to our online magazine, theRecord discussions on our online forum other news and developments that might be of interest to people with a criminal record. Have you stumbled […]

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The helpline is closed over Christmas

Our helpline will be closed for the Christmas holidays from 4pm on Friday 20th December and will reopen at 10am on Thursday 2nd January 2020. Whilst we’re closed, you can drop us an email, text or WhatsApp message or write to us. Our contact details can be found here. We promise to respond to every […]

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Chance to respond to the DBS customer satisfaction survey

The Disclosure and Barring Service (DBS) have just launched a satisfaction survey to give their customers the opportunity to provide feedback on their services. Any feedback you give will be anonymised and kept confidential. Our helpline receives contact from many people who have contacted the DBS. Sometimes they’re really pleased with the information they received, […]

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Monthly summary – November 2019

Welcome to our monthly summary for November 2019. This provides a summary of: the latest updates to our self-help information site for people with convictions recent posts to our online magazine, theRecord discussions on our online forum other news and developments that might be of interest to people with a criminal record. Have you stumbled […]

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Do you need help challenging an ineligible DBS check?

Despite the Rehabilitation of Offenders Act, some employers try to seek a higher level of criminal record check than they’re entitled to. Sadly, the Disclosure and Barring Service (DBS) don’t have any process in place to flag up potentially ineligible checks; they assume that any application submitted is eligible for the level of check applied […]

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We’re listening – Tell us what you think about our InformationHub site

Our InformationHub regularly receives over 1.3 million visitors each year and is considered to be the most comprehensive source of self-help information on a range of issues that a criminal record can affect. However, we’re always looking to improve it’s look and content. We’ve put together a survey as we’re keen to get input from […]

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Monthly summary – October 2019

Welcome to our monthly update for October 2019. This provides a summary of: the latest updates to our self-help information site for people with convictions recent posts to our online magazine, theRecord discussions on our online forum other news and developments that might be of interest to people with a criminal record. Have you stumbled […]

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