We regularly produce new (and update our existing) information, advice and guidance. Although these vary in subject-matter, one thing remains the same; we have high standards.

Here we explain our approach to producing information by setting out the 8 standards that we work to.

1. We start with people’s needs

Everything we cover is based on what people contact us about and the problems they’re facing.

2. We focus on criminal records

We’re focused on helping people to overcome issues they’re facing because of their criminal record.

3. We make sure our information is up to date and accurate

We use a wide range of tools when researching information to ensure that it is up to date and accurate.

We review our information and advice on a regular basis to keep it up to date and encourage users to provide feedback if they believe information needs changing.

4. We help people to solve their problems

Rather than just give information or explain the law, we provide different options to help people overcome their problems

5. We base our advice on evidence

Our practical advice reflects a combination of existing guidance and current laws, together with what happens in practice and the positive or negative experiences of people who’ve contacted us.

6. We understand our audience

Although our guidance focuses on criminal records, some of our subject areas are for very specific audiences, for example people with certain convictions (e.g. those that are spent).

7. We keep it simple where we can

The rules and practices around criminal records can be incredibly complicated. We try to ensure that complex information is presented in a way that is concise and easy to understand whilst remaining accurate and detailed.

8. We share and test our information

We test the content and language we’re using as early as possible both internally and with external specialists.

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