Debbie Sadler

About Debbie Sadler

Debbie is the Advice Manager at Unlock. All posts by Debbie on this site can be found here.

Monthly summary – January 2020

Welcome to our monthly summary for January 2020. This provides a summary of: the latest updates to our self-help information site for people with convictions recent posts to our online magazine, theRecord discussions on our online forum other news and developments that might be of interest to people with a criminal record. Have you stumbled […]

Read More >

New step-by-step video for Unlock’s Disclosure Calculator

Our Disclosure Calculator is a web tool that makes it simple to calculate when convictions become ‘spent’ and no longer need to be disclosed to employers and insurers. Feedback from users highlighted that our calculator user guide could be improved with the use of images to help individuals navigate their way through the Disclosure Calculator […]

Read More >

New service for hearing and speech impaired callers

To help improve the reach of our helpline, people with hearing and/or speech difficulties will now be able to contact us using the Relay UK service. Callers can download the Relay UK app to their mobile phone or tablet or use it via their textphone (Minicom or Uniphone) by adding 18001 before our helpline telephone […]

Read More >

Recently left prison and claimed Universal Credit? What do you think to the DWP’s guidance?

Last year the Department for Work and Pensions created some new guidance to help people leaving prison understand how to claim Universal Credit. To look at how effective the guidance has been and to help the DWP improve future products, they’re looking for feedback. We wanted to share this across our networks, so that people […]

Read More >

Moving on: The seven criminal record stages – leaving prison

This month we’ve written a further article for InsideTime ‘Through the Gate’ section which provides information on one of the seven criminal record stages – leaving prison. A copy of the article can be found below. Many people who contact our helpline are looking for answers to specific questions. However, some say “I’ve just been […]

Read More >

Monthly summary – December 2019

Welcome to our monthly summary for December 2019. This provides a summary of: the latest updates to our self-help information site for people with convictions recent posts to our online magazine, theRecord discussions on our online forum other news and developments that might be of interest to people with a criminal record. Have you stumbled […]

Read More >

The helpline is closed over Christmas

Our helpline will be closed for the Christmas holidays from 4pm on Friday 20th December and will reopen at 10am on Thursday 2nd January 2020. Whilst we’re closed, you can drop us an email, text or WhatsApp message or write to us. Our contact details can be found here. We promise to respond to every […]

Read More >

Chance to respond to the DBS customer satisfaction survey

The Disclosure and Barring Service (DBS) have just launched a satisfaction survey to give their customers the opportunity to provide feedback on their services. Any feedback you give will be anonymised and kept confidential. Our helpline receives contact from many people who have contacted the DBS. Sometimes they’re really pleased with the information they received, […]

Read More >